Australian intranet author James Robertson recommends the Interact approach to web design and usability Earlier this year, British American Tobacco hosted a meeting of the Intranetters community of practice for intranet managers. As well as demonstrations of Interact and EDF’s intranet, Australian intranet author and consultant James Robertson of Step Two spoke about the winners of the 2009 Intranet Innovation Awards. James was so impressed by Interact that he included several … Continue reading Avoiding blah blah blah content the Interact way
A wide-ranging session in prospect this afternoon with demonstrations of intranets from The Crown Estate, UK Parliament and GE Healthcare. The Crown Estate After a brief welcome, Rod McLean kicks off with The Crown Estate’s intranet which serves 400 mostly London-based people, a mixture of lawyers, foresters and gamekeepers, many without access to a computer. In dispersed organisations the challenge for communication is that no single channel … Continue reading Intranetters VIII: The Crown Estate, UK Parliament and GE Healthcare
Most organisations seem to have adopted intranets for communication and collaboration, but how should an organisation’s intranet support its knowledge management activities? From communities of practice to blogging and ultimately internal social networking, it’s something I’ve grappled with over the past eight years – trying, failing and hopefully learning at each stage of development. It’s a journey I reflected on in a recent article for Inside Knowledge … Continue reading How does an intranet support knowledge management?