Most organisations seem to have adopted intranets for communication and collaboration, but how should an organisation’s intranet support its knowledge management activities? From communities of practice to blogging and ultimately internal social networking, it’s something I’ve grappled with over the past eight years – trying, failing and hopefully learning at each stage of development. It’s a [...]
A nice story about internal social networking with Connect from British American Tobacco’s intranet: Connect – joining up the business and keeping up with the times Six months on from its revamp, Connect, our employee directory and social networking tool is basking in the glow of statistics that demonstrate its incredible success throughout the Group. [...]
We’ve received a lot of advice for improving Connect since we added the networking component earlier this year. We’re now planning the next version, so here are the main contenders: a ‘wall’ for messages (like Facebook) some way of getting around the replication delay when invites are sent an optional message when you invite a [...]
The recent update of our Connect tool has increased usage by a factor of ten, though there is plenty of scope to improve further. More than three times as many people used Connect in July as used it in the previous month. And they looked at ten times as many user profiles. But the current [...]
The Knowledge Management Team have spent three weeks trialling our internal networking tool Connect among people we invited to connect with us. Each week we’ve seen an increase in the number of users, visits and page views, an increase in the average length of each visit and an increase in the number of people updating [...]
Last week saw the final seven days of the Connect trial, with visits climbing again by nearly 25% to 2944, while page views increased by over 30% to just under 25,000. A total of 1584 people used Connect in the week before the official launch. We managed to get most kinks sorted out before Internal [...]
Week three of our Connect trial and there’s another increase in Connect use: nearly 20% more visits and nearly 25% more page views. There are nearly 400 connections between people and best of all, nearly 1,800 people have updated their Connect record. This week internal communications are publicising Connect, making the release official. There will [...]
Week two of Connect passed without a major setback – which was good, because Simon was on holiday. We’re getting some feedback on the manageability of the homepage (no, you can’t turn off the feed once you’ve activated it – the genie is out of the bottle, there is no going back!), so we’ve reduced [...]
Today I received my first connection request from someone I didn’t already know. They had recently started working on communications in Operations and thought I would be a useful person to know. My first thought was “how can I help?”, so I made a few suggestions around my areas of expertise and found there were [...]
Success story number one: just had an e-mail from a colleague wanting to know more about the work I’m doing setting up a site for the group’s internal employee survey. She read my Connect status update.
